Leased laptops — X1 warranty
Leased laptops include a one-year X1 warranty, unless the product details explicitly specify a 30-day warranty. The applicable warranty is included in the laptop's price and starts on the date shown on the invoice.
The warranty covers hardware failures, including charger failures. Physical damage is not covered.
Battery coverage applies if runtime falls below one hour during normal browsing or video playback at moderate brightness.
The same coverage rules apply to 30-day warranty laptops, with coverage ending after 30 days.
New laptops
New laptops carry the manufacturer warranty specified on their product page. Contact X1 first for assistance and follow our guidance.
Courier charges
The customer pays to send the laptop to X1. X1 pays when sending the repaired or replacement laptop back. Customer-paid courier charges are not reimbursed.
Contact X1 for warranty assistance.
Coffee Time Warranty
Minor in-store repairs can often be completed within 20 minutes, subject to inspection and parts availability.
For laptops sent to X1, we generally dispatch the laptop back within 24 working hours of receipt for minor issues. Major repairs typically take 4–7 working days, and some cases may take longer.
These estimates cover servicing and dispatch; courier transit time is additional.
