Replacement policy — leased laptops
Report any damage or defect to X1 within 15 calendar days of delivery and contact us before sending the laptop. Eligibility depends on reporting within this period, even if the laptop reaches X1 later.
After inspection, X1 will first repair the laptop or replace it with the same model. If that model is no longer available, an alternative laptop will be offered.
Refunds are not available. Any approved return must be settled against another laptop purchase. If the selected laptop costs more, the customer pays the difference. If it costs less, accessories will be offered to make up the difference, as agreed with the customer.
Dissatisfaction or change of mind does not qualify for return or replacement.
New laptops
New laptops have no return or exchange option. For damage, defects or warranty assistance, contact X1 first and follow our guidance, which may include contacting the manufacturer.
Courier charges
For an approved return, replacement or warranty claim, the customer bears the courier charge from their location to X1. X1 bears the courier charge when sending the repaired or replacement laptop back to the customer. Customer-paid courier charges are not reimbursed.
Contact X1: Contact us or email compushopee@gmail.com.
